Set Up an Org-Wide HR Email Address

Using Salesforce, you can set up an organization-wide email address for your HR or recruiting teams to receive notifications. These email addresses also allow multiple users to send emails using the same email address and display name.

📘

Salesforce has published some a list of considerations for using organization-wide email addresses. You may want to check these before starting.

Adding an org-wide email address

First of all, open Salesforce Setup and type Organization into the Quick Find box. Select Organization-Wide Addresses and click on Add.

Fill in the Display Name and Email Address fields. The Display Name is simply the name that will appear within your list of org-wide emails in Salesforce, so be sure to name it something clear and distinct.

Then select a Purpose from the dropdown menu. If you choose User Select, you will have the option to select which Profiles can use your organization-wide email address. In this case, we will select Default No-Reply Address and choose the option "Allow All Profiles to Use this From Address". Now click Save.

Now you have created an email address that can be used by all user profiles.

Verifying your email address

Now we need to verify this email address. You will receive an email from [email protected] containing a verification link. Click it to confirm.

Then click continue.

Changing your email from address

Now go back to your Salesforce Setup and enter Custom Settings into the Quick Find box. Select Employee Notification Settings.

Now click Manage.

Click the first New button.

Now enter the org-wide email address that you just created.

Finally, click Save. Now, all your notifications will come from your new HR email address.